Privacy Policy
Effective Date: May 1, 2026 · RGV Scalp Ink LLC
RGV Scalp Ink LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit rgvscalpink.com, book an appointment, enter our giveaways, or contact us, and how we use and protect that information.
Information We Collect
We collect the following types of information:
- Contact information you provide directly: name, email, phone number, and any details you share when booking, entering a giveaway, signing up for our newsletter, or messaging us.
- Appointment & consultation information: service requested, scalp condition notes, prior treatments, medications, allergies, and other health-related details you choose to share so we can perform scalp micropigmentation safely.
- Photos taken before, during, and after your appointment for treatment records and, with your separate written consent, for promotional use.
- Payment information: processed by our third-party booking and payment provider (Square). We do not store full credit card numbers on our servers.
- Website usage data: IP address, browser type, pages visited, and similar analytics collected automatically through our hosting provider (Netlify) and any embedded tools (Google, Meta).
How We Use Your Information
- To schedule, confirm, and follow up on appointments.
- To provide safe, personalized scalp micropigmentation services.
- To send appointment reminders, newsletters ("The Ink Drop"), promotional offers, and giveaway notifications. You can unsubscribe at any time.
- To respond to inquiries submitted through our contact form or popup.
- To improve our website, services, and marketing.
- To comply with legal obligations (tax records, business records, etc.).
Health & Intake Information
While RGV Scalp Ink LLC is not a medical provider and is not subject to HIPAA, we treat the health-related details you share during intake (medications, scalp conditions, allergies) as confidential. This information is used solely to deliver your service safely and is not sold or shared with third parties for marketing purposes.
Photos & Likeness
We may take before, during, and after photos as part of your service record. We will only use your photos publicly (on Instagram, TikTok, Google Business Profile, this website, or marketing materials) with your separate written consent, given through our Photo Release form. You may revoke consent for future use at any time by emailing us, though previously published images may remain in circulation.
Sharing Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us run our business — including Square (booking & payments), our website host (Netlify), email and SMS providers, and analytics platforms — under their respective privacy and security terms.
- Legal authorities when required by law, subpoena, or to protect our rights and the safety of others.
Cookies & Tracking
Our website uses cookies and similar technologies for basic functionality and analytics. We may also use Meta Pixel, Google Analytics, or similar tools to measure marketing performance. You can disable cookies in your browser settings. Disabling cookies may affect site functionality.
Your Rights
You can:
- Request a copy of the personal information we have about you.
- Ask us to correct or delete your information.
- Unsubscribe from our emails or texts at any time.
- Withdraw photo consent for future use.
To make a request, email hello@rgvscalpink.com.
Data Retention
We keep your information as long as needed to provide services, maintain client records, and comply with legal and tax obligations (typically up to 7 years for business records). After that, we securely delete or anonymize it.
Children
Our services are intended for adults 18 and older. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this policy from time to time. The "Effective Date" at the top reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact
RGV Scalp Ink LLC
McAllen, Texas
Email: hello@rgvscalpink.com
Instagram: @rgvscalp_ink
Política de Privacidad (Resumen en Español): RGV Scalp Ink LLC respeta su privacidad. Recopilamos su nombre, correo electrónico, teléfono e información de salud relacionada con el tratamiento únicamente para programar y brindar sus servicios de micropigmentación capilar de manera segura. No vendemos su información. Solo publicamos fotos suyas con su consentimiento por escrito. Para preguntas, escriba a hello@rgvscalpink.com.
Terms & Conditions
Effective Date: May 1, 2026 · RGV Scalp Ink LLC
These Terms & Conditions ("Terms") govern your use of rgvscalpink.com and the services provided by RGV Scalp Ink LLC ("we," "us," or "our"). By booking an appointment, entering a giveaway, or using this website, you agree to these Terms.
1. Services
RGV Scalp Ink LLC provides scalp micropigmentation (SMP) services and related consultations. SMP is a cosmetic procedure that deposits pigment into the upper layers of the scalp to create the appearance of hair follicles or to camouflage scarring or thinning. Results vary based on skin type, lifestyle, sun exposure, and aftercare compliance.
2. Eligibility
You must be at least 18 years old to book a service. By booking, you confirm that:
- You are 18 or older.
- You are not pregnant or nursing.
- You have disclosed any relevant medical conditions, medications, allergies, or skin sensitivities during your consultation.
- You understand SMP is a multi-session process and final results require all recommended sessions plus aftercare.
3. Booking, Deposits & Payments
- Appointments are booked through our Square scheduling system.
- A non-refundable deposit may be required to secure your appointment. The deposit applies to your final service total.
- Remaining balance is due at the time of service. We accept the payment methods listed at booking.
- Pricing for additional sessions, touch-ups, and add-ons will be quoted at consultation.
4. Cancellation, Rescheduling & No-Show Policy
- Cancellations or reschedules must be made at least 48 hours before your appointment. Cancellations made within 48 hours forfeit the deposit.
- No-shows forfeit the deposit in full and may be required to pre-pay the full service amount before booking again.
- Late arrivals: if you are more than 15 minutes late without notice, your appointment may be cancelled and treated as a no-show.
- We reserve the right to reschedule or cancel appointments due to illness, emergency, or circumstances beyond our control. In those cases, deposits are transferred to your rescheduled appointment.
5. Consultation & Patch Test
All new clients are required to complete a consultation before their first session. We may also recommend or require a patch test to check for skin reactions. You are responsible for providing accurate intake information. Failure to disclose relevant health information may result in declined service or unsafe results, for which RGV Scalp Ink LLC is not liable.
6. Results & No Guarantee
SMP results depend on many factors including skin type, sun exposure, skincare routine, medications, and adherence to aftercare instructions. While we strive for excellent outcomes, we cannot guarantee specific results. Healed pigment color, density, and longevity vary by individual.
7. Aftercare Responsibility
You are responsible for following the aftercare instructions provided after each session. Failure to follow aftercare may compromise your results and is not grounds for refund or complimentary correction.
8. Refunds
Due to the personalized nature of SMP services and time/materials invested, all sales are final. We do not offer refunds for completed services. If you have concerns about your results, contact us within 30 days of your session and we will work with you in good faith on a resolution, which may include a touch-up at our discretion.
9. Photo & Marketing Release
We may take photos of your scalp before, during, and after each session for treatment records. We will only use your photos for marketing or promotional purposes (social media, website, advertising) with your separate written consent. Consent is optional and not a condition of service.
10. Giveaways & Promotions
From time to time we run promotions, including the SMP Transformation Giveaway. Specific giveaway rules apply and are posted with each promotion. General terms:
- Open to legal residents of the Rio Grande Valley, Texas, age 18 or older.
- No purchase necessary.
- Winner will be selected on the date stated in the promotion and contacted via the contact information provided at entry.
- Prizes are non-transferable and have no cash value.
- RGV Scalp Ink LLC reserves the right to disqualify entries that violate these rules.
- This promotion is not sponsored, endorsed, or administered by Instagram, Meta, TikTok, or Google.
11. Newsletter & Communications
By providing your email or phone number, you consent to receive appointment reminders, newsletters ("The Ink Drop"), and promotional messages. You can unsubscribe from emails at any time using the link in our emails, or reply STOP to any text message.
12. Website Use
All content on rgvscalpink.com — including photos, text, branding, and design — is the property of RGV Scalp Ink LLC and may not be copied, reproduced, or used without written permission.
13. Limitation of Liability
To the fullest extent permitted by Texas law, RGV Scalp Ink LLC, its owners, employees, and contractors are not liable for any indirect, incidental, or consequential damages arising from your use of our services or website. Our total liability for any claim is limited to the amount you paid for the service in question.
14. Governing Law
These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the state or federal courts located in Cameron County or Hidalgo County, Texas.
15. Changes to These Terms
We may update these Terms at any time. The "Effective Date" at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance.
Contact
RGV Scalp Ink LLC
McAllen, Texas
Email: hello@rgvscalpink.com
Instagram: @rgvscalp_ink
Términos y Condiciones (Resumen en Español): Al reservar una cita con RGV Scalp Ink LLC, usted confirma que tiene 18 años o más y ha compartido información médica relevante. Se requiere un depósito no reembolsable. Cancelaciones con menos de 48 horas pierden el depósito. Los resultados varían y no se garantizan resultados específicos. Todas las ventas son finales. Solo usamos sus fotos para marketing con su consentimiento por escrito. Para preguntas, escriba a hello@rgvscalpink.com.
